Shipping policy

 

Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• Custom or handmade items may require additional processing time, which will be noted on the product page.

Shipping Rates & Delivery Estimates

• Shipping charges are calculated at checkout based on weight, destination, and selected shipping method.

 

International Shipping

• We currently ship to select international destinations.

• International shipping rates and delivery times vary by location and shipping method.

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking

• Once your order has shipped, you will receive an email with tracking information.

• Please allow up to 24 hours for tracking details to update.

Shipping Delays

• While we strive to ensure timely deliveries, unforeseen delays due to weather, carrier issues, or customs processing may occur.

• If your order is significantly delayed, please contact us at [your email or contact form link].

Damaged or Lost Packages

• If your package is lost in transit or arrives damaged, please contact us within 7 days of delivery.

• We will work with the carrier to resolve the issue and may offer a replacement or refund based on the situation.

Incorrect Address

• Please ensure your shipping address is correct at checkout.

• We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns & Exchanges

• For return and exchange information, please refer to our Return Policy [link to return policy].

If you have any questions, feel free to contact us at [your email or customer support link].